Orders are dispatched directly from our warehouse in Brisbane in plain brown boxes or envelopes. We do everything we can to make sure your order is delivered on time. Your order will be delivered by Australia Post and can be tracked to your door.

Passionbliss delivery costs and options:

More delivery FAQs

How can I track my order?

When your order has been dispatched, we'll send you an email with the tracking number and a link of the website. you can track order with 

Is Passionbliss packaging discreet?

We provide discreet delivery in boring brown boxes and envelopes so nobody knows what's inside. See what they look like here.

What is your Returns and Refunds policy?

At Passionbliss, we're not happy unless you are, which is why we offer a 30 day free returns policy. We also offer a 1 year product guarantee. Learn more about our Returns policy here.

What if I'm out when my order arrives?

If you're out your mail person attempts to make a delivery, they will find a safe place to leave your parcel or will take it to the nearest Post Office. They will leave a card explaining how you can collect your parcel.
Orders will be held at your nearest Post Office for 10 working days before being returned to us.
Don't forget to take the delivery notification (collection card, SMS, email) and some photo ID registered to your delivery address when you collect your order in person.

What if my order doesn't arrive when I expect it to?

You can track the status of your order via the tracking link we sent you in an email, but if your parcel is more than 5 working days overdue, please contact us.

Why does the transaction on my bank statement show "ExCom Services Pty Ltd" instead of "PassionBliss" after making a purchase?

When customers make a purchase of our product, the transaction on their bank statement will be listed under the name "ExCom Services Pty Ltd" rather than "PassionBliss." We want to ensure that this information is clear to our customers, providing transparency and avoiding any confusion regarding the billing details on their financial statements.